Insurers often require maintenance issues or pre-existing damage to be fixed before repairs, as their trades must warrant work and provide a lifetime guarantee. However, reasonable requests usually relate only...

When disaster strikes, dealing with home insurance claims can feel overwhelming. Whether it’s storm damage, flooding, fire, or theft, the process of getting your insurer to respond fairly is not...

When you make an insurance claim, your insurer may decide to carry out an insurance investigation. These investigations are designed to ensure the claim is genuine and within the terms...

Filing an insurance claim can be stressful. By understanding the four main stages of an insurance claim, lodgement, assessment, liability, and settlement, you can protect your rights and make sure...

Escape of liquid is one of the most common types of home and contents insurance claims. But despite being widespread, these claims are often misunderstood or unfairly declined. Whether your...

Storm and flood claims can be some of the most complex and stressful insurance claims for homeowners and landlords. Understanding how insurers assess these claims – and the key differences...

At Claimhouse, we want to be upfront about who we are, what we do, and how we intend to engage with the insurance industry.

Have questions about AFCA and the complaint process? You’re not alone. Whether your complaint involves home insurance, contents insurance, motor vehicle insurance, landlord insurance, strata insurance, or business insurance, it’s...

Delays are one of the most common complaints in insurance claims — whether it’s waiting for an assessment, a quote, a decision, or a payment. But under the General Insurance...

Many people think of complaints as something you do at the end of the claims process, when everything has gone wrong. But in reality, lodging a complaint early can be...

If your vehicle is damaged in an accident, weather event, or theft recovery, you may be offered a cash settlement by your insurer. Understanding how cash settlements work, and when...

If your home has been damaged and your insurer has accepted the claim, you may be offered a cash settlement instead of the insurer managing the repairs. Maybe you have...

Have questions about AFCA and the complaint process? You’re not alone. Whether your complaint involves home insurance, contents insurance, motor vehicle insurance, landlord insurance, strata insurance, or business insurance, it’s...

Whether it's your car, motorbike or caravan, a declined vehicle insurance claim can be stressful, especially if you’ve just suffered a loss. While some denials are valid, many result from...

Not all home insurance claims are accepted. Even where damage has clearly occurred, insurers may still decline the claim based on policy wording, prior circumstances, or the way the event...